Customer Service Consultant

Website Om Space HQ, Petaling Jaya

We are hiring! If you are an awesome individual looking to join a passionate team, we want you!

Om Space is an education and wellness platform that helps people to achieve success in all areas such as personal empowerment, wealth and money, relationship and marriage, business and career, family relationship, health and interpersonal skills. We gather all the professionals and entrepreneurs in our platform and create happiness and success together.

Job Position Requirement

  • Candidates must possess at least diploma education level.
  • Language: (Main) Mandarin, (Sub) English.
  • Candidates must be competence in communication skill and problem solving skill.
  • Proficient with computer skill such as Microsoft Office
  • At least 1 year of relevant experience is required.
  • Have patience and passion in helping people!
Job Goal and Objective
  • To increase the conversion rate from lead to sales.
  • To optimize the quality and delivery of customer service and exceed customer expectation
  • To maximize the profit through prospect closing deal.
Job Description
  • To deliver high quality of customer service by respond to customer enquiries from multiple channel (calls, messages, emails, social media, website, walk-in and etc)
  • To achieve customer expectation on customer service and accurate information.
  • To analyze client needs and develop strategies for meeting the needs effectively.
  • To convert the marketing leads to sales and increase the conversion rate.
  • To provide cares, informative messages and proactive follow-up service to existing customers and lead to repurchase.
  • To keep and maintain good customer relationships by providing excellent value to the customers.
  • To assist customer in scheduling appointment with the professional team and verify the accuracy on the client’s information.
  • To collect after sales feedback from the customers and respond on the reviews.
  • To provide customer support and technical issue resolution.
  • To comment, report and raise customer issue to the management.
  • To achieve KPI and company goal with the team.
  • To assist in ad hoc task and other task that superior assign to.

Company Benefit

  • Performance Incentive
  • Annual performance Bonus
  • Provide EPF, SOCSO and EIS
  • Provide professional training before you on board!
  • Working Hours: 5 days/week (Mon-Fri or Wed-Sun), 9am-6pm

Salary Range

Monthly RM2500 and above

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