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Customer Service Consultant – OM SPACE GROUP

Customer Service Consultant

Website Om Space Therapy Centre

We are hiring! If you are an awesome individual looking to join a passionate team, we want you!

OM SPACE is an education and therapy platform that helps people to achieve success in all areas including personal empowerment, wealth and money, relationship and marriage, business and career, family relationship, health and wellness and interpersonal skills. We gather all the professionals and entrepreneurs in our platform and create happiness and success together!

For more company info, kindly visit our website at

Hiring Job Position: Customer Service Consultant
Job Position Requirement
  • Candidates must possess at least Diploma education level.
  • Language: (Main) Mandarin, (Sub) English.
  • Candidates must be competence in psychology, customer service or relevant field.
  • Proficient with computer skill such as Microsoft Office.
  • At least 1 years of relevant experience is required.
Job Goal and Objective
  • To optimise the quality and delivery of customer service and exceed customer expectation.
  • To increase the conversion rate from leads to sales.
  • To increase company growth in revenue and profit.
Job Description
  • To deliver high quality of customer service by respond to customer enquiries from multiple channel (calls, messages, emails, social media, website, walk-in and etc)
  • To achieve customer expectation on customer service and accurate information.
  • To analyse customer needs and develop strategies for meeting the needs effectively.
  • To convert the marketing leads to sales and increase the conversion rate.
  • To provide cares, informative messages and proactive follow-up service to existing customers and lead to repurchase.
  • To keep and maintain good customer relationships by providing excellent value to the customers.
  • To assist customer in scheduling appointment and verify the accuracy on the client’s information.
  • To collect after session feedback from the customers and respond on the reviews.
  • Maintain and ensure the customer database is accurate and up-to-date.
  • To provide customer support and technical issue resolution.
  • To comment, report and raise customer issue to the management.
  • To achieve KPI and company goal with the team.
  • To assist in ad hoc task and other task that superior assign to.

Employee Benefit
  • Salary included EPF, SOCSO, EIS, PCB and HRDF contribution
  • KPI Performance Incentive
  • Annual Performance Bonus
  • Public Holiday Leave
  • Paid Sick Leave
  • Paid Annual Leave
  • Overtime allowance
  • Medical allowance
  • Staff Discount up to 30%
  • Employee insurance coverage
  • Flexible working day and hour (Shift rotation)
  • Career advancement and development (Up to C-Level)
  • Career and Professional training program sponsorship
  • Career training and programs
  • Work 5 days per week
Salary Package

Basic Salary + KPI Performance Incentive + Annual Performance Bonus + Promotion Opportunity
Basic Salary Range start from RM3000 to RM6000 (depends on candidates’ professional skill, competency level, work experience and education level.)

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